TESTIMONIALS

Tap into IT Where You Are has helped hundreds of elderly folks get online and stay online every year for the last nine years. The customers have been very complimentary about the services we provide, as you will see from the testimonials below.

Please take a minute to read these testimonials and if you know of an elderly person that would benefit from our help, get in touch via our contact form or by telephoning Mike Ellis on 07505 555 011.

288

Elderly folks
received
TapIT help
in 2022/23

Learned a lot of different things – even made labels for my Christmas cards and I have organised my photos. I have also found out about the NHS. Thankfully, don’t need it yet! Social side very good. Great fun Christmas party.

Olive70 +

Everyone’s really patient and happy to explain things over and over again. Cake and coffee is good, too.

Toni70 +

I come to the club for company and I learn about the laptop at the same time.

Ian70 +

Thank you so much for such a rewarding session yesterday. I thoroughly enjoyed every minute of it. Next week can’t come quick enough for me.

Irene70 +

Best thing I have ever done coming to the club. Should have done it a long time ago. I didn’t feel confident enough about coming but now, even when I am in the house, I enjoy my ‘iPad’. I am on What’s App and the other day I talked to my daughter for about an hour.

Nan 90 +

Informal. Informative. Involving.

Andy70 +

Assistance in problem solving when things go wrong. Technical help. Opportunity to socialise with other residents.

Margaret70 +

Helpful space to work on emails and web. Assistance when needed. All in pleasant surroundings.

Lee70 +

All these volunteers come in and you always get someone to help you if you need help. I used to have an awful lot of problems which I wrote down on a list. I don’t have them anymore. There’s always someone to help you and people you’re sitting beside can often tell you something too.

Jacqueline70 +

I never knew you could get so much information from a tablet. I have found it of great benefit being able to email my son in Australia. I feel more in contact with people because of this. I play solitaire and I use my tablet everyday for something. What I learn in the clubs I go home and practise. I love the music. It is easier than taking out all my CD’s.

Betty70 +

Just a wee thank you for sending us Ann & Gerry on a Zoom call. They have made a big difference to us both. Just an amazing pair. So very nice. More than pleased to see & hear them on a Monday morning. Makes our day so much better. So what can I say but yet another thank you again.

Pat (& Bill)70 +

We delivered a gift parcel to Ian this week after which he emailed to thank me. This is a breakthrough as he said he has been trying to email me for a few months but for some reason it didn’t work. Next step is a zoom call which he said he can do as well. It will be good for me and his befriending volunteer to be able to video call him, so this has been great for us. Thanks very much for your help with him and with the other older people I’ve referred. Can you also pass on my thanks to Ian’s IT volunteer Lesley.

Heather MacdonaldOxgangs Befriending Service

Just finished interviews and all went well no hitches. Thanks again for your patience and help.

LillianHousing Association

Just want to say a Big Thanks to you for your prompt service and expert help, you really got me through a worrying situation. We had our usual chat this morning with our families who are abroad. Jack feels happier when he knows I have my phone with me when I am out on the Hills. Luckily I had it with me when I slipped on mud up Braid Hills and had to call for Help – 2 broken bones and torn ligaments in my ankle.

Stromah70 +

I wanted to let you know, that as a result of your recent practical help and explanations, I am enjoying using my computer and other devices once again. My confidence has returned as I am able to access the sites I regularly use with ease.
Thank you so much for your expertise, and for your patience which I did appreciate.

Emma Wilson70 +

Although Mum worked in a computer centre for many years, persuading her to use technology when she retired nearly thirty years ago was very difficult! Fortunately our granddaughters set her up with a smartphone and a family WhatsApp group when her first great grandson was born a few years ago, and the ability to see pictures and take part in family chat has been very good for her.

The work of Mike and Brian in building on that has been invaluable since the days of lockdown, and the impact it had on preventing socialising. Mum was a great social animal, including setting up a committee and organising events for the housing complex where she stayed, and so the past couple of years had been difficult. The Zoom chats she had with you all were a great help, and it was unfortunate that she didn’t get to know the ‘new’ group which you have built up recently.

Thank you for all that you have done for Mum, and for the time that you continue to give to the others who benefit from your efforts.

Ed Bain Moira’s family

I wish we’d discovered Tap into IT a long time ago…
Mike, Maggie & team have been great.
We’ve also enjoyed meeting a new group of people, exchanging and comparing our aches and pains.
We hope Tap into IT continues to thrive.
Please keep up the good work.
Thank you.

Andy & TriciaBoth 70 +

Thank you so much for getting me extended time (free mobile broadband). This iPad has been the best present I have ever had. It opened up a new world for me. I don’t feel so isolated now.

Gwyneth70 +

A well organised event that met my needs exactly in terms of the help and support I required – particularly in terms of backing up files on my laptop and working with photos. Also transferring photos from an old phone to my laptop. Thank you to everyone involved and especially Robert for his help and guidance.

Tapper from Vocal - Voice of carers across Lothian70 +

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