1:1 HELP

We could go on! Along with the benefits of using a computer, come the frustrations too.

We can assist self funders “remotely” by connecting to your computer over the internet or via a home visit.

Remote Session

You can book a remote session on Tuesday or Friday afternoons only via the online form, by phone ( 0776 298 4760) or email (techsupport@tapintoit.org.uk).

We will phone you at a pre-arranged time to guide you through the steps necessary for us to connect to your computer.

It’s easy to use. We will guide you until connected. Thereafter, we’re sitting at your computer with you, “virtually” and can assist as necessary. We’ll show you what to do, where possible, rather than just provide a “quick fix”. So it’s learning as well as support.

It’s effective and good value. We have supported a number of customers this way. If it turns out that we can’t help online and an actual visit is required, the remote support fee will be waived.

Home Visit

To book a home visit, you need to book 3 consecutive slots for Tuesday or Friday afternoons via the online form, by phone ( 0776 298 4760) or email (techsupport@tapintoit.org.uk).