Contact
stay in touch with family and friends (email, “Skype” calls over the internet, social networks)
Tap into IT Where You Are provides 1:1 computer help and support services to people (usually over 65’s ) at home, in retirement or sheltered housing around Edinburgh or remotely.
We aim to help all Edinburgh residents that are interested in our services.
For more information on the services we provide keep reading.
Over 65’s in Edinburgh City
Source:
Edinburgh City Council
Learn or get the help you need to use a computer, iPad or similar and get online so you can:
stay in touch with family and friends (email, “Skype” calls over the internet, social networks)
save money (browsing for the best deals, reducing costs with online billing etc)
stay independent (through online shopping, finding things out for yourself online)
keep up to date with the latest news, weather reports, information
discover new hobbies and interests as well as finding new ways of enjoying an old one
stay active and involved, healthier and happier as a result!
Please feel free to contact us on behalf of friends and relatives.
We can set up your equipment:
fitting broadband filters, setting up the broadband router for your internet connection
setting up the internet connection on your computer
activating your computer operating system and other software
installing your security software
ensuring your computer is set up to receive and install essential updates
setting up your email address
setting up your printer and other “peripheral” devices
We can also help you choose a broadband provider, if requested.
To get you started, we offer 6 sessions covering:
Basic operation of computer/tablet (turning it on/off, using mouse/keyboard/touch screen, starting/closing programmes/apps)
Getting started on the Internet
Setting up, receiving and sending email
Phone/remote support available between sessions as required
If you know of someone that may be interested, get in touch.
We offer remote support or a home visit, if you are stuck on things like:
A friend or family member has sent you an email with a photo or attachment that you can’t view
You don’t know what to do about a message that comes up when you start the computer
You can’t get text to go where you want it in the letter or minute you are typing
You can’t find the document that you were last working on
We could go on! Along with the benefits of using a computer, come the frustrations too.
We can assist self funders “remotely” by connecting to your computer over the internet or via a home visit.
Remote Session
You can book a remote session on Tuesday or Friday afternoons only via the online form, by phone ( 0776 298 4760) or email (techsupport@tapintoit.org.uk).
We will phone you at a pre-arranged time to guide you through the steps necessary for us to connect to your computer.
It’s easy to use. We will guide you until connected. Thereafter, we’re sitting at your computer with you, “virtually” and can assist as necessary. We’ll show you what to do, where possible, rather than just provide a “quick fix”. So it’s learning as well as support.
It’s effective and good value. We have supported a number of customers this way. If it turns out that we can’t help online and an actual visit is required, the remote support fee will be waived.
Home Visit
To book a home visit, you need to book 3 consecutive slots for Tuesday or Friday afternoons via the online form, by phone ( 0776 298 4760) or email (techsupport@tapintoit.org.uk).
We are a social enterprise and aim to keep prices as low as possible.
Our hourly charge rate is £35 and the most common pricing packages are listed below.
If you have any questions about our pricing structure, feel free to call us on 0131 228 5716 or 07762 982 509 for a no obligation chat.
I never knew you could get so much information from a tablet. I have found it of great benefit being able to email my son in Australia. I feel more in contact with people because of this.
Helpful space to work on emails and web. Assistance when needed. All in pleasant surroundings.
The internet is great for shopping and you can get the supermarkets to deliver your weekly shop!
I am so pleased you made me persevere to learn how to use an iPad I love using it especially now that I cannot write very well.
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