1:1 HELP

Tap into IT Where You Are provides 1:1 computer training and support services to people (usually over 65’s ) at home, in retirement or sheltered housing around Edinburgh.

We aim to help all Edinburgh residents that are interested in our services.

For more information on the services we provide keep reading.

240,000

Over 65’s in Edinburgh City
Source:
Edinburgh City Council

Benefits Get Set Up Get Started Support Pricing

BENEFITS

Learn or get the help you need to use a computer, iPad or similar and get online so you can:

Contact
stay in touch with family and friends (email, “Skype” calls over the internet, social networks)
Save
save money (browsing for the best deals, reducing costs with online billing etc)
Independence
stay independent (through online shopping, finding things out for yourself online)

Current
keep up to date with the latest news, weather reports, information
Hobbies
discover new hobbies and interests as well as finding new ways of enjoying old one
Active
stay active and involved, healthier and happier as a result!

Please feel free to contact us on behalf of friends and relatives.

GET SET UP

We can set up your equipment:

Router
fitting broadband filters, setting up the broadband router for your internet connection
Internet Connection
setting up the internet connection on your computer
Software
activating your computer operating system and other software
Security
installing your security software

Updates
ensuring your computer is set up to receive and install essential updates
Email
setting up your email address
Printer
setting up your printer and other “peripheral” devices

We can also help you choose a broadband provider, if requested.

GET STARTED

To get you started, we offer 6 sessions covering:

Basics
Basic operation of computer/tablet (turning it on/off, using mouse/keyboard/touch screen, starting/closing programmes/apps)
Internet
Getting started on the Internet

Email
Setting up, receiving and sending email
Phone / Remote Support
Phone/remote support available between sessions as required

If you know of someone that may be interested, get in touch.

SUPPORT

We offer telephone or remote support, if you are stuck on things like:

Email
A friend or family member has sent you an email with a photo or attachment that you can’t view
Computer
You don’t know what to do about a message that comes up when you start the computer
Knowledge
You can’t get text to go where you want it in the letter or minute you are typing
Filing
You can’t find the document that you were last working on

Book Slot

WHERE YOU ARE

We could go on! Along with the benefits of using a computer, come the frustrations too.

We can assist “remotely” by connecting to your computer over the internet.

Book a session and we will phone you at the pre-arranged time to guide you through the steps necessary for us to connect to your computer.

It’s easy to use. We will guide you until connected. Thereafter, we’re sitting at your computer with you, “virtually” and can assist as necessary. We’ll show you what to do, where possible, rather than just provide a “quick fix”. So it’s learning as well as support.

It’s effective and good value. We have supported a number of customers this way. If it turns out that we can’t help online and an actual visit is required, the remote support fee will be waived.

Book a “remote support slot” and you could be back on track within 20 minutes or so.

PRICING

We are a social enterprise and aim to keep prices as low as possible.

Our hourly charge out rate is £35 and the most common pricing packages are listed below.

If you have any questions about our pricing structure, feel free to call us on 0131 228 5716 or 07505 555 011 for a no obligation chat.

Get Set Up
£35 per hour
(max 2 hrs)
£70
Get Set Up Now

Get Started
6 x 1 hour
sessions
£200
Get Started Now

Remote Support
Pay as you go:
20 minutes
£20
Book Session

Remote Support
60 minutes use
anytime
£30
Book Session

Remote Support
4 hours
Support
£100
Book Session

What customers say about our 1:1 computer help

I never knew you could get so much information from a tablet. I have found it of great benefit being able to email my son in Australia. I feel more in contact with people because of this.

Betty70+

Helpful space to work on emails and web. Assistance when needed. All in pleasant surroundings.

Lee70 +

The internet is great for shopping and you can get the supermarkets to deliver your weekly shop!

David70+

I play solitaire and I use my tablet everyday for something. What I learn in the clubs I go home and practise. I love the music. It is easier than taking out all my CD’s

Betty70+

1:1 HELP

BENEFITS

Contact

Save

Independence

Current

Hobbies

Active

GET SET UP

Router

Internet Connection

Software

Security

Updates

Email

Printer

GET STARTED

Basics

Internet

Email

Phone / Remote Support

SUPPORT

Email

Computer

Knowledge

Filing

WHERE YOU ARE

PRICING

What customers say about our 1:1 computer help

Business Hours

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